FAQ

1. Where is your factory located?
Located in Hefei City,Anhui Province which near Shanghai,about 2 hours by train.
our machines are designed easy for installation; Installation video is also available. If needed, we'll arrange professional engineer to service overseas if buyers bear related cost.

2.How to install the new machine
our machines are designed easy for installation; Installation video is also available. If needed, we'll arrange professional engineer to service overseas if buyers bear related cost.

3. How to solve the problems during using the machines?
We have experienced after-sales team ready to solve the problems for our buyers. Buyers describe the problems to us by email or telephone; sometimes we need you to supply the problem pictures and videos for our engineers for reference, we will try to discuss with buyers and try to get the most effective solution in shortest time. If necessary, we can arrange the most professional engineer to go to buyer's factory for solving problems as soon as possible.

3. What's your warranty period and spare parts supply?
We offer one year warranty and life-long maintenance. In the first year, if any parts broken not occurred by human factor and parts not in the list of 1% free spare parts, we will supply the new replacement parts freely.

4. Do you supply OEM service?
Yes. OEM service is available. Our designer would make your private idea into being. We will protect your sales area, ideas of design and all private information belonged to you.